IT and Engineering

The follow the sun method ensures that work is performed during normal work hours anywhere in the world, no matter the time zone. Learn how to implement this model to increase response times and keep customers satisfied.

Learn about the biggest cloud computing security challenges facing organizations today and discover how you can mitigate those risks.

When technology is advancing faster than ever, IT professionals bear much of the burden to ensure that businesses remain flexible and adaptable to new technologies and processes. Learn how ITIL capacity management can help these professionals.

Hybrid cloud strategies continue to be on the rise. But what exactly is a hybrid cloud infrastructure, and is it right for your organization? This article will cover the hybrid cloud basics and outline the key advantages of making the switch to a hybrid model.

If you’re a business that operates on the cloud, you need to manage risks, like any vulnerability to hackers, and have plans in place in the event that technical issues wreak temporary havoc on your systems. Learn how you can do so with a cloud governance framework.

Learn about the four P's in ITIL service design, plus the 11 processes that make up this stage of the ITIL service lifecycle.

With more and more businesses operating on the cloud, data security and risk management are more critical than ever. So a carefully designed and executed cloud governance plan is a must. Take a look at our 6 best practices for developing cloud governance.

ITIL is the guidebook to information technology management, used by managers and ITSM practitioners across thousands of organizations, from state departments to enterprises. Read this article for a basic overview of the ITIL framework.

It can be difficult to understand and communicate your cloud infrastructure to others. The answer to this problem? Work visually. See the reasons why you should visualize your cloud infrastructure.

Service strategy helps organizations determine the types of services they should offer and the markets to target. Learn more about the five processes within the service strategy lifecycle stage to drive long-term growth and success. 

Securely managing thousands of accounts and associated user data is a challenge for both users and IT administrators. Single sign-on is one solution organizations use to enhance their IT security, improve user experience, and reduce costs. Learn more.

Effective network security acts as a gatekeeper to your company's proprietary information, preventing unauthorized access and misuse. Learn why network security is so important and which types of network security may be applicable to your business.